FAQ
Q
How can I order from outside Japan?
A
You can order through WorldShopping BIZ. Click the “Add to WorldShopping” button on the product page and follow the instructions to complete your order.
Q
Do you ship internationally?
A
Yes. International orders are handled through WorldShopping BIZ. We ship your order to the WorldShopping warehouse in Japan, and WorldShopping handles the international delivery.
Q
How much is shipping?
A
Shipping from POCKET to the WorldShopping warehouse in Japan is free.
International shipping fees are calculated separately by WorldShopping BIZ and are paid by the customer.
Q
Are customs duties and taxes included?
A
No. Import duties and taxes are not included in the purchase price.
These costs depend on the destination country and are the responsibility of the customer.
Q
Can I return or exchange an item?
A
Returns or exchanges due to customer preference, such as choosing the wrong size or changing your mind, are generally not accepted through WorldShopping.
If your item arrives damaged, defective, or incorrect, please contact WorldShopping customer support.
Q
Who should I contact if I have a problem with my international order?
A
For questions about international orders, payment, shipping, or returns, please contact WorldShopping customer support.
For questions about our products, please feel free to contact POCKET.